When you invest in Pelican cases, you’re not just buying premium protection for your gear; you’re gaining access to one of the most comprehensive warranty programs in the industry.
Pelican’s Guarantee of Excellence has earned the brand its legendary reputation for durability and customer support.
At Production Case, an authorized Pelican distributor in Canada, we help you access all the benefits this industry-leading warranty offers.
What the Pelican Guarantee of Excellence Covers
Pelican’s warranty (called their “Guarantee of Excellence) varies by product line to ensure appropriate coverage for each type of case:
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Pelican Products |
Warranty Coverage |
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Lifetime against defects and breakage |
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3 years from the invoice date |
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Roto Molded Cases |
1 year from invoice date |
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Lifetime (handles, latches, wheels: 90 days from purchase date) |
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Elite Coolers |
Lifetime (wheels, rubber feet, drain plug/spigot, gasket, cooler accessories: 90 days from purchase date) |
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TrekPak Accessories |
1 year from invoice date |
The core warranty for injection-moulded Pelican cases covers lifetime protection against defects in workmanship or breakage.
These cases are also guaranteed watertight to one metre for 30 minutes when properly closed with an undamaged O-ring. This protection applies only to the original purchaser and requires valid proof of purchase.
Also, warranty coverage excludes the case contents and foam inserts. Pelican’s liability is limited to repairing or replacing the case itself, not exceeding the original purchase price.
Certain limitations apply across all product lines. For example, Vault by Pelican cases feature a 3-year warranty, compared to the 1-year warranty of Roto Molded Cases.
Why Buying from an Authorized Distributor Matters for Your Warranty
Here’s a critical fact many buyers overlook: purchasing from an authorized Canadian distributor like Production Case ensures full warranty eligibility.
Unauthorized resellers or grey-market imports may compromise your warranty support entirely, leaving you with an expensive case but no recourse if something goes wrong.
As an authorized distributor, Production Case provides:
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Legitimate supply chain verification that Pelican requires for warranty claims
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Valid proof of purchase documentation that meets manufacturer standards
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Direct warranty support and guidance through the claims process
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Guaranteed authentic products that meet Pelican’s quality standards
When you purchase through unauthorized channels, you risk receiving cases that are counterfeit, damaged, or stolen, none of which qualify for warranty coverage.
Even legitimate products purchased from unauthorized sellers may be rejected during warranty claims because the supply chain cannot be verified.
How the Warranty Process Works
Understanding the warranty claim process helps you access support quickly when you need it:
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Purchase your case from Production Case
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Keep your proof of purchase in a safe place for future reference
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Submit your claim through Pelican at pelican.com/claim
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Obtain a return authorization number from Pelican Customer Service
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Ship the case to Pelican (you pay shipping costs)
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Receive repair or replacement at Pelican’s discretion within 10–15 business days
One important note: claims must be submitted as soon as possible after discovering the issue. Pelican determines whether each returned product qualifies as defective under warranty terms. If your case doesn’t meet defect criteria, you’ll be responsible for handling and return freight costs.
Production Case assists customers throughout this process by providing purchase documentation, guidance on filing claims, and advice on return shipping. We’ve got you covered from sale to claim.
What’s Not Covered & Important Conditions
Being transparent about warranty exclusions helps set proper expectations:
Normal Wear & Tear
Scratches, dents, abrasions, minor cuts, and soiled surfaces don’t qualify for warranty coverage because they’re considered normal wear indicators that don’t represent manufacturing defects.
Damage from Misuse
Pelican cases are incredibly durable, but you should still treat them with care as damage from misuse voids the warranty entirely. This includes alterations, physical changes, abuse, negligence, or accidents.
If you’ve modified your case or subjected it to conditions beyond normal use, warranty claims will be rejected.
Select Products
Different product lines have different terms. For instance, Vault by Pelican cases carry only a three-year warranty, not lifetime coverage. Hardware components like handles, latches, and wheels on luggage and coolers receive just 90 days of protection.
Understanding these distinctions before purchase prevents disappointment later.
Case Contents
The warranty doesn’t cover your case contents. If your equipment inside a Pelican case suffers damage, the warranty doesn’t extend to those items, regardless of how the damage occurred.
Why Choose Production Case in Canada for Your Pelican Gear
Shopping with Production Case offers advantages that go beyond simply buying a quality product. As an authorized Pelican distributor, we’re here to support you every step of the way.
Nationwide Canadian Coverage
We proudly serve customers across all provinces, providing consistent service from coast to coast. Whether you’re in British Columbia, Ontario, Quebec, or the Atlantic provinces, you’ll work with a local distributor who understands Canadian business and shipping logistics.
Fast & Local Support
As a Canadian company, we handle warranty issues quickly and without international delays. We operate in your time zone, speak your language, and manage domestic shipping and customs directly for faster, easier service.
Guaranteed Genuine Products
Every case we sell is a genuine Pelican product with full manufacturer backing. Buying from Production Case eliminates the risk of counterfeits or grey-market goods, ensuring your investment is fully protected.
Expert Guidance on Product Selection
Our team helps you choose the right Pelican case for your needs while clearly explaining your warranty coverage. We’re here to answer questions and make sure you’re confident before (and after) your purchase.
Ready to protect your gear with Pelican’s legendary lifetime warranty?
Explore our full range of Pelican cases and luggage, or visit Pelican’s warranty page for official details. At Production Case, we don’t just sell cases, we deliver lasting peace of mind.
