Politique de remboursement
Production Case Company has been helping government, businesses and consumers with their transit case requirements for the past 35 years counting! We make every effort to ensure that you receive the right case for your equipment and encourage you to consult with us on your particular needs and concerns prior to purchase.
If, however, you are not happy with your purchase, you may return most new, off-the-shelf cases (Pelican, Pelican-Storm, and Nanuk) within 30 days of delivery. All returned goods must be in the manufacturer's original packaging. Please contact us prior to returning any shipments in order to be issued a Return Material Authorization (RMA) number. No cases will be accepted without a RMA number. Returned goods will be inspected prior to acceptance and are subject to the respective manufacturers' product guarantees.
You MUST accept delivery of your item prior to returning it. Do NOT refuse shipment upon delivery or the charges incurred to have the item returned will be deducted from your return.
All accepted returns are subject to a 15% re-stocking fee. Shipping charges on all orders are non-refundable and return shipping is the responsibility of the customer. We may be able to help you arrange return shipping and deduct from your refund, contact us for details.
If you have received an item that was shipped incorrectly or if a defective item was shipped, please contact us immediately and we will make every effort to get you the correct item.
Please Note Production Case Company does NOT accept returns of the following items:
Custom Manufactured Laminate Cases
PCC Variant Pelican Cases (1” Hard Foam Lined, Hard Layered Foam Set, Multiple Laptop etc.)
Cases with Custom CNC Foam Work
Canadian Government Secure Cases
Items purchased after 30 days from delivery
Special Order Items and those which are not regular stock items (SKB and Pelican-Hardigg etc.)